Frequently Asked Questions

You can get started the same day. The onboarding assistant guides you through importing your menu, setting up floor plans and creating staff accounts. If you get stuck, write to us and we will help.

Today Tablezio does not connect to other POS systems. What is available: Stripe for subscriptions and pay-at-table with split bills, a public REST API with webhooks, the booking widget for your website and sign-in with Google and Apple. You can use the API to build your own integrations; other connections are listed as “Coming soon” on the integrations page.

No long-term contracts or setup fee: all plans are month-to-month and you can cancel anytime. You can try Pro free for 14 days with no card, and the free plan (your digital menu) does not ask for one either.

Each plan includes a number of locations, shown in the pricing table; each extra location costs €20 per month. All of them are managed from a single dashboard.

All traffic is encrypted over HTTPS and each restaurant’s data is isolated from every other restaurant. Card payments are processed by Stripe, so Tablezio does not store your card details.

Every plan includes email support. If you would like help getting Tablezio up and running with your team, write to us from the contact page.

Tablezio is in beta and we keep building it based on what restaurants ask for: tell us what you need from the contact page. You can also connect your own tools with the public REST API and webhooks.

No. Tablezio runs in the browser of a tablet, phone or computer, with no proprietary hardware or mandatory terminal: you can use the devices you already have. The kitchen display also runs in the browser and, if you prefer paper, you can set up kitchen ticket printing. With pay-at-table, guests pay from their own phone.

You can import your customers, menu and inventory from a CSV file in Settings › Import data, mapping the columns. Reservations and sales history are not imported, and we do not read other POS systems’ own formats: export your data to CSV from your current system. During the 14-day trial you can run both side by side.

Every plan includes support by email and through the contact form. We do not have a phone line or 365-day support hours. Tablezio is self-service: if you need a guided rollout with daily phone support, other providers offer it and may suit you better.

Yes, your restaurant’s data is yours. You can export customers, menu, orders, reservations, inventory, staff and payments as CSV or JSON from the dashboard, on any plan, and you can also delete your account. Each restaurant’s data is isolated from every other’s.

Not yet. We have a Verifactu module in development that records invoices with a chained hash, but it does not yet submit them to the Spanish tax agency (AEAT) and is not certified, so you should not rely on it for compliance today. TicketBAI is not available. If you need Verifactu or TicketBAI now, choose software that is already certified and confirm it with your accountant.

We cannot process it: Tablezio is not a registered digitalisation agent (agente digitalizador) of the programme, and only registered agents can handle and charge Kit Digital grants. What we do offer is public pricing from €0, no setup fee or lock-in, and a 14-day Pro trial without a card. Check the Red.es online portal for registered agents and current conditions; we have a guide on the blog.

Partly. The POS (Pro plan) saves orders on the device and resends them when the connection returns, without duplicates, and lets you close cash bills offline. Card payments, split payments and invoices do need a connection.